The Ledston Equine Clinic provides a 24-hour-a-day, 365-day-a-year service to registered clients.
If you have an emergency during office hours (8.30am to 5pm Monday to Friday) call
Outside office hours and on weekends and Bank Holidays, in an emergency, follow these instructions:
Call 01977 668777. This takes you to our answerphone service.
Choose Option 2 to give details of the emergency. Although you may be upset, please speak slowly and clearly with the following details:
The duty vet is immediately alerted to your message as soon as you hang up, and in the vast majority of cases will get back to you within 10 minutes.
To help us to help you, please stay close to your phone, stay in a good signal area.
- Your phone number is essential for us to return your call -
What happens if the vet doesn't get back to me within 10 minutes?
The vet may be driving or dealing with another case but will deal with your emergency as soon as possible.
In the event of a significant delay, you can call 01977 668777 again and choose option 5. This alerts a vet who is not on call who can follow up the call.
Once the duty vet is en route please only call again if there is a significant change in your horse’s condition
Option 1: Non-urgent messages
Please use this option to leave non-emergency information or messages.
These messages are dealt with during normal office hours.
Option 3: Advice from the duty vet
Please use this option to seek advice from the duty vet or if you are unsure if a visit is necessary.
The duty vet will return your call as soon as they are free to do so - usually only a short delay unles they are dealing with an emergency.
Option 5: Back-up emergency
Please only use this option if you have left a message using Option 2 and have not received a reply after 10 minutes.
This service diverts your message to a vet who is not on call, and acts as a back-up in the event of a system failure.
When the office line is busy during office hours, you can use Option 2 for emergencies and Option 3 for advice. These messages are immediately passed on to our vets.
You can also leave a non-urgent message (Option 1) if the line is busy and we will return your call as quickly as we can.